Returns

We do our utmost to ensure that we deliver great quality items to you as quick as we possibly can. However, if you are not completely satisfied with your purchase, you can return the items to us and we will either repair / replace it or refund you, subject to the terms below.

You may return an item(s) to us, provided it is undamaged and you log the return on within 7 days of delivery by emailing: gugu@shwebygugu.co.za or sending a whatsapp to 073 312 4385.

We will collect the product from you at no charge provided it is within 7 days of delivery. 

We will refund your account within 3 days of receiving the returned item. We are entitled to refuse a return if the item(s) returned is damaged or missing any accessories. 

Exchanges

An item can be exchanged for a different size provided that such a size is available. We will collect the product from you and deliver the requested product to you at no charge provided the exchange request is logged within 7 days of the delivery. You have 7 days after each delivery to request an exchange. Delivery and collection costs for any exchanges or returns will be for our account. 

We reserve the right to inspect the product to validate the returned item.

The incorrect item was delivered?

If we accidentally deliver the wrong item(s) to you please notify us and we will collect the product from you at no charge. Once we have inspected the returned item, we will, at your choice, deliver the correct item to you as soon as possible; or refund you within within 3 days of receiving the return. 

Items damaged at the time of delivery

Should an item be damaged at the time of delivery, please notify us by sending an email to gugu@shwebygugu.co.za or sending a whatsapp to 073 312 4385 within 7 days of delivery. 

We will arrange to collect the item(s) from you at no charge. Once we have received the returned item, we will, at your choice, replace the item as soon as possible or refund you within 3 days.

A defect is a material imperfection in the manufacture of a item or any characteristic of an item, which makes it less acceptable than one would reasonably be entitled to expect in the circumstances..

The following will NOT be regarded as defects and will not entitle you to a return: 

  • faults resulting from normal wear and tear;

  • damage arising from negligence, user abuse or incorrect usage of the item;

  • damage arising from a failure to adequately care for the product;

  • damage arising from unauthorised alterations to the product.