Refund policy


If you are not happy with your purchase because of product choice or any other reason, you may return it to us.

You have 7 days after each delivery to request a return.

Please email us at gugu@shwebygugu.co.za or whatsapp 073 312 4385  for us to assist you. Simply place the return item back in the packaging box provided and will arrange for the courier to collect.

Purchases made will be refunded directly back to the card used for the purchase or via EFT with 3 working days.


We will be happy to exchange or refund any product purchased from our online store provided it is undamaged and the return has been logged within 7 days of delivery. 

Should we not be able to fulfill an order because an item is sold out, or for any other reason, we will let you know and you'll be entitled to a refund for that item or items.